The map below depicts the most recent cities in the United States where Comcast Xfinity users have reported problems and outages. If you are experiencing problems with Comcast Xfinity, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Comcast Xfinity users affected:
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Comcast is an American telecommunications company that offers cable television, internet, telephone and wireless services to consumer under the Xfinity brand. These offerings are usually available in triple play packages. Comcast Xfinity is the largest cable TV company and largest home Internet service provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 650 |
| Houston, TX | 414 |
| Philadelphia, PA | 299 |
| Washington, D.C., DC | 226 |
| Seattle, WA | 193 |
| Atlanta, GA | 191 |
| Denver, CO | 174 |
| Salt Lake City, UT | 157 |
| Sacramento, CA | 148 |
| Minneapolis, MN | 133 |
| Indianapolis, IN | 130 |
| Detroit, MI | 126 |
| Brooklyn, NY | 112 |
| San Francisco, CA | 101 |
| Portland, OR | 97 |
| Miami, FL | 92 |
| Boston, MA | 89 |
| Pittsburgh, PA | 88 |
| Orlando, FL | 83 |
| Oakland, CA | 66 |
| Charlotte, NC | 59 |
| Tampa, FL | 56 |
| New York City, NY | 55 |
| Baltimore, MD | 52 |
| Jacksonville, FL | 52 |
| Nashville, TN | 41 |
| Reno, NV | 36 |
| Dallas, TX | 36 |
| Mechanicsburg, PA | 35 |
| Newark, NJ | 32 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Comcast Xfinity Issues Reports
Latest outage, problems and issue reports in social media:
Toni Jo 🌻 (@_ToniJo) reported Ummm who works for Comcast? I sick of talking to Robot. I just need someone to put this outside cable line back up. A truck knocked it down as it was coming down the street.
- Xfinity (@Xfinity) reported
@ABehrGaming Are you in an outage or do you need some troubleshooting assistance? You can check the Xfinity My Account app for the most updated outage information or to troubleshoot!
- janae lewis (@JayJiggaa) reported
@Xfinity is trying to make me pay 200$ for service not being used I was told over a week ago a manager would call me back and no one did .
- Jeff Bartl (@JBartlCI) reported
Hey @Xfinity — Scheduling all-day maintenance and wiping out internet in an entire area on a weekday when a majority of the country is working from home is really, really stupid.
- Crystal Mikuly (@cryspistol) reported
@comcastcares need help with our phone and voicemail system
- #1 remy stan (@wokeupnext2you) reported
i know customer service is a scam but i don't think it would've hurt the comcast lady to be a little gentle as i got explained i didn't know anything about the bill and was trying to manage it as quickly as possible :/
- Paola Prato (@paoprato) reported
@comcastcares it’s been more than 12 hours and outage hasn’t been fixed. Hotspot doesn’t work. I need WiFi. Please fix this ASAP
- Jabba 愛 (@xxJabba) reported
@zBxrd @comcast I have @Suddenlink, and it hasn’t worked consistently in months. Lied to by multiple customer service reps and managers. Roommate is preparing papers to sue them rn.
- Rigdon smisson (@Bigrigy55) reported
@KnockahomaNTN He’s not saying anything, he’s on hold with Comcast customer service
- Paul Glassman (@pglassman68) reported
@Xfinity Both, work computer set up is hardwired and all of my streaming/gaming and mobiles devices are run off of WiFi. I consistently have issues with both.
- Anthony Preziosi (@AJPreziosi) reported
@Swirvin_irvin19 @TMobile Check around to see which carrier has the most WiFi hot spots.Here in south Jersey, it’s Comcast. You won’t pay for data, since you’ll always be hooked-up to WiFi.I’m a T-Mobile customer, and haven’t had those issues. Might be local to you?
- Sunshine (@aRayofShante) reported
@Xfinity has got to be the worst internet and cable provider ever! The last three weeks have been a nightmare but yet they autodraft my payment religiously!
- Doug Lowry (@lowryds) reported
Hey Comcast...Rebooting a modem does not “repair” your service for my business account. Looking at 6 months of trouble ticket history, you would think someone could figure out this issue. #nomorereboot @comcastcares
- Xfinity (@Xfinity) reported
@markmckeehan Hey Mark! So sorry for the frustration. Our team here is happy to help; send us a DM at @ComcastCares with your info.
- mary bridget (@mbridget365) reported
@comcast fed up & DONE! I average a $364 month bill and the internet is mediocre at best and trying to stream shows is always a 15 min process. Countless times a week I have to reset boxes etc. terrible terrible terrible!
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